Refund policy
Online Order Returns Policy
ONLINE ORDERS CANNOT BE RETURNED IN STORE
We hope that you will be totally satisfied with your purchase, but should it be necessary to return goods, we ask for you to inform us via email or through this link https://shopify.com/50200182934/account
You must obtain written authorisation from Wild Wild Western Wear prior to returning goods. You must notify us within 14 days of receiving your order of your intention to return/exchange with another 14 days to return the item(s).
Cancellation of orders - please note we reserve the right to charge a 5% cancellation fee (subject to a £2 minimum charge) for cancelled orders, to cover unrecoverable merchant fees.
You, the customer is liable for the cost of postage to return the goods to us. Wild Wild Western Wear will not be responsible for any loss or damage whilst in transit.
If you are returning via any other courier than Royal Mail (this includes Parcel Force through the post office) please ensure they are returned on a guaranteed service for when our shop is open during the times below and we have the tracking information.
All goods returned to us must be accompanied by the invoice and a short note instructing us of your wishes i.e., a refund or an exchange for…. Refunds and exchanges (if requested) will be processed once your goods are received into our shop.
Any items you wish to return must be returned at the same time. We will assume any items you keep are suitable and therefore cannot be returned at a later date.
In the unlikely event that your order arrives damaged, please contact us within 48 hours of delivery directly to info@westernwear.co.uk and include photos of the damage.
Please note that it may take several days for any refund to show in your account. You will be refunded using the same method you used to purchase the goods.
All returns maybe subject to a restocking fee at the discretion of Wild Wild Western Wear. Returns made outside of our returns policy may be rejected.
You will also be charged an administration/re-stocking fee if we have not received prior notification in writing of your intention to return any items, multiple order returns or changes to items being returned.
All goods must be unused and in the same condition in which they were received. They must still have all their original tags/labels on them and hats (if applicable) still have their protective plastic liner on the inner hat band and returned with the corrugated card placed around the outside of the crown.
Footwear must only have been tried on a carpeted surface and if there are any signs of wear or creasing to the uppers or marks to the soles the return may be rejected.
Please do not stick tape or labels to the product box itself as this would constitute the goods not being returned in the original condition and your return may be rejected.
Christmas Returns starts from 20th November
We will accept returns up until 14th January or 28 days after delivery whichever is later. Please let us know in writing to info@westernwear.co.uk of your intention to return/exchange by 6th January.
In Store Returns Policy
IN STORE PURCHASES MUST BE RETURNED IN STORE - THEY CANNOT BE SHIPPED BACK TO US
If you need to return items purchased in store you have 14 days to return them. All goods must be unused and in the same condition in which they were purchased. They must still have all their original tags/labels on them and hats (if applicable) still have their protective plastic liner on the inner hat band. It may be possible to return after this date, if at point of sale an agreement was made and added to the sale at this time. If items are returned after the date we still may accept an exchange or a refund but an admin/stocking may apply.
Reaching Us
Should you have any queries please email info@westernwear.co.uk
Our Returns Address is:
Wild Wild Western Wear Ltd
43 Camp Road
Farnborough
Hampshire
GU14 6EN
Shop opening times
Wednesday 10am to 3pm
Thursday & Friday 10am to 5pm
Saturday 9am to 5pm