Terms & Conditions

We at Wild Wild Western Wear are dedicated to your total satisfaction. We hope the following will help with your experience using our website, as well as answering or clarifying questions you might have. Should you have any comments please email us at info@westernwear.co.uk

The content of the pages of this website is for your general information and use only. It is subject to change without notice:
info@westernwear.co.uk


Website/Online Sales Terms & Conditions

Definitions

This site is owned and operated by Wild Wild Western Wear (referred to as 'Wild Wild Western Wear', 'us' or 'we'). The term 'you' refers to the user or viewer of our website.

By using or accessing this website, and/or placing any order(s), you agree to be legally bound by these terms and conditions. Orders placed on this website form a contract with Wild Wild Western Wear.

Consumer (you) is, the person, company, or legal entity buying the goods directly from our website and to whom the goods are to be invoiced and delivered to. 'Goods' are the items described on our invoice.


Copyright

It is not permitted to copy, modify, redistribute or re-post anything on this website without the permission of Wild Wild Western Wear.


Content Accuracy

Wild Wild Western Wear, make every effort to ensure the contents of this website, including pictures, prices and product details are clear and accurate at the time of publishing. All dimensions are only approximate and whilst every effort is made to match all website imagery to actual colours and finishes, all goods are supplied on the understanding that there may be slight dye or shade variations.

We do not accept any liability for any errors or omissions contained within this website.


Exclusions of Liability

We make every effort to make sure that this website is free from viruses or defects and cannot be held liable to any damage to computer systems as a result of using this website.

We set up links to other websites we think might be useful. We do not vet these websites and do not have any control over their contents. Wild Wild Western Wear cannot accept any liability in respect of the use of these websites.

Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on the goods you wish to buy and put them into the shopping cart. Once you have finished your selection, click on "Order" and you will be asked for a few details which we need to be able to satisfy the order. Please ensure the postal information you provide us is exact, as any slight discrepancy may result in delay to your delivery.


Availability

All items are subject to availability. Whilst we make every effort to keep our website content up to date, there are occasions when goods do go out of stock. We will, as soon as is possible, advise you of the situation and where we can suggest an alternative item.


Prices

Prices are as quoted on this website at the time you place your order. All orders placed from within the EU include VAT at the standard rate. Wild Wild Western Wear reserves the right to amend prices at anytime and without prior notification.

 

Shipping And Handling

We charge separately for postage and packing. Postage is determined by value and location. This is calculated at the checkout step and will be shown prior to the order being completed. Overseas customers are liable for any customs/import duty, quotas, permits, product restrictions and other local requirements, as determined by your country's rules and regulations.

UK postcode P&P costs

Order value up to £15 - £2.75
Order value from £15.01 to £35 - £4.75
Order value from £35.01 to £70 - £5.75
Order value fro £70.01 to £250 - £7.50
Order value from £250.01 to £999 - £15
Over value over £999.01 - £45

Overseas Shipping will automatically calculate at checkout.

Delivery Schedule

We aim to despatch all orders within 2 working days. .

Orders placed after 2pm on our opening days may not be shipped until the next working day. Orders placed on Saturday after 11am may not be dispatched until the next working day. If you require a faster delivery option, this may be possible, but please contact us by email (info@westernwear.co.uk) prior to placing your order.

Please note although our physical shop is only open Thursday to Saturday we are still working hard outside of these hours processing and shipping your orders.

All orders shipped within the UK are sent via Royal Mail tracked and should be delivered the next working day. For all overseas orders including The Republic or Ireland please allow up to 5 working days.

Items Returned Due to Non Delivery

If your order is returned to us via Royal Mail as a result of an incorrect address given on your order or a refusal at the delivery address or failure to arrange a collection or re-delivery after an aknowledgement card, text or email from Royal Mail you the customer will be liable for the costs incurred from Royal Mail for the return of the order and any subsequent charges for the order to be re-sent.

Back Orders

If for any reason your item is not in stock we will contact you directly with the options available.

Tax Charges

For orders made from the UK 20% VAT is added and included in the price for all applicable items. Overseas customers are liable for any customs/import duty, quotas, permits, product restrictions and other local requirements, as determined by your country's rules and regulations.

Credit Card Security

We use Shopify Payment System alongside PayPal, which fully meets the compliance standard required by the Payment Card Industry Data Security Standard (PCI DSS) to protect your card data.

Payment
We accept all major credit/debit cards and payments via PayPal. We do not charge for any item until it is ready to ship. Backordered items are not charged for until they are shipped unless its a preplaced special order. If you are shopping from outside the UK, place your order and your card company will convert the transaction to your own currency.

Reaching Us

Should you have any query please email info@westernwear.co.uk. Alternatively, telephone 01252 545521 or 07458302258 during our store opening hours.

Returns Policy

We hope that you will be totally satisfied with your purchase, but should it be necessary to return goods, we ask for you to inform us via email within 14 days of receipt of your intention to do so. We then allow a further 14 days for the goods to be returned to us for exchange or refund.

In the case of a full refund, we will also refund your original basic postal charges for all UK customers with a UK postcode.

You, the customer is liable for the cost of postage to return the goods to us. Wild Wild Western Wear will not be responsible for any loss or damage whilst in transit.

All goods returned to us must be accompanied by the invoice and a short note instructing us of your wishes i.e., a refund or an exchange for…. Refunds and exchanges (if requested) will be processed once your goods are received into our shop.

Any items you wish to return must be returned at the same time. We will assume any items you keep are suitable and therefore cannot be returned at a later date.

Please note that it may take several days for any refund to show in your account. You will be refunded using the same method you used to purchase the goods.

You may also be charged an administration/re-stocking fee if we have not received prior notification in writing of your intention to return any items.

All goods must be unused and in the same condition in which they were received. They must still have all their original tags/labels on them and hats (if applicable) still have their protective plastic liner on the inner hat band and returned with the corrugated card placed around the outside of the crown.

Footwear must only have been tried on a carpeted surface and if there are any signs of wear or creasing to the uppers or marks to the soles the return may be rejected.

If goods are returned outside of our returns policy without prior written arrangement an administration fee may be charged, or the return rejected.

Please do not stick tape or labels to the product box itself as this would constitute the goods not being returned in the original condition and your return may be rejected.

Reaching Us

Should you have any queries please email info@westernwear.co.uk

Our Returns Address is:
Wild Wild Western Wear
43 Camp Road
Farnborough
Hampshire
GU14 6EN